At the Kaffenberger Farm Bureau Agency we're looking for a proactive and people-oriented Insurance Office Representative to support both new and existing customers throughout their insurance journey. In this role, you'll serve as a key point of contact for clients, helping them navigate coverage options, assisting with policy needs, and identifying opportunities to better protect what matters most to them.

This position offers a balance of customer engagement, relationship management, and business development. If you enjoy helping others, building trust, and working in a fast-paced environment where no two days are the same, we'd love to connect with you.

RESPONSIBILITIES:

• Serve as a primary contact for customer questions, policy updates, and account servicing requests.
• Conduct policy reviews and discuss coverage options with customers to ensure their insurance needs are being met.
• Strengthen client relationships through proactive outreach and ongoing communication.
• Assist customers with quotes, policy changes, renewals, and coverage recommendations.
• Identify opportunities to introduce additional products and services that align with customer needs.
• Maintain accurate account records and support agency operations through effective follow-up and organization.

QUALIFICATIONS:

• Excellent communication and customer relationship skills.
• Ability to build rapport and create positive customer experiences.
• Strong attention to detail and organizational abilities.
• Previous experience in customer service, sales, administrative support, or insurance is preferred.
• Comfortable working toward agency goals while providing exceptional service.
• Positive attitude, strong work ethic, and willingness to learn.

BENEFITS:

• Competitive base pay plus commission opportunities
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Training and development opportunities
• Career growth within a growing agency